Welcome to Drain Solutions MK Plumbing & Repairing Service.
Last updated: October 8, 2025
Drain Solutions Milton Keynes (“we”, “us”, “our”) operates the website https://drainagemiltonkeynes.co.uk/ (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Site, contact us, or use our services.
We are the data controller in respect of the personal data you provide to us via this Site (unless otherwise stated).
If you have any questions about this Privacy Policy or our data practices, please contact us:
Drain Solutions Milton Keynes
92B Wallbrook Avenue Springfield Milton Keynes MK63JL
Email: contact@drainagemiltonkeynes.co.uk
Phone: 07791970381
We may collect and process the following categories of personal data:
Contact information: name, email address, phone number, postal address (if provided)
Service enquiry details: what kind of drainage or plumbing service you are requesting, location of issue, property details, photos (if you send them)
Technical / usage data: IP address, browser type and version, device identifiers, pages you visit on our Site, date/time stamps, referring URL, cookies and similar tracking technologies
Communications data: records of your correspondence with us (e.g., emails, phone calls, messages)
Marketing & analytics data: preferences, visited pages, responses to marketing, if you opt into those
We do not knowingly collect special category (sensitive) personal data (e.g. health, race, sexual orientation) unless you choose to provide such information in communications, but we do not use it.
We collect personal data in various ways, including:
When you fill in a contact or enquiry form on our Site
When you call or email us
When you upload images or documents to support your service request
Automatically, via cookies or other tracking technologies as you browse the Site
From third-party services (e.g. analytics, marketing tools) or publicly available sources
By law (UK GDPR / Data Protection Act 2018), when we collect personal data from you directly, we must provide you with this Privacy Notice “at the time” of collection. ICO
We process personal data for the following purposes, and on the following lawful bases:
| Purpose | Lawful basis | Additional notes |
|---|---|---|
| To respond to enquiries, provide quotations, and deliver drainage services | Contract / performance of a service | Where necessary to provide our services to you |
| To communicate with you (e.g. by email, phone) | Legitimate interests / consent | We may contact you regarding your enquiry, updates or feedback |
| To manage and maintain our Site (security, troubleshooting) | Legitimate interests | To protect our system and detect misuse |
| For analytics, improving the Site, and understanding usage | Legitimate interests / consent (where required) | We may use cookies, Google Analytics, etc. |
| For marketing (if you opt in) | Consent | E.g. email newsletters, offers, promotions |
| To comply with legal obligations | Legal obligation | E.g. tax, accounting, regulatory requirements |
We will not process your personal data for purposes incompatible with those listed above unless we notify you and obtain your consent (if required).
We use cookies and similar tracking technologies to improve your experience on our Site, track usage, and for marketing/analytics purposes.
You may see a cookie banner/pop-up when you first visit our Site, giving you the option to accept or decline non-essential cookies. Cookies strictly necessary for the operation of the Site do not require your consent.
For more details on what cookies we use, how we use them, and how you can manage or disable them, please see our Cookie Policy.
We may share personal data with:
Service providers & processors: third parties who help us with IT, hosting, analytics, email marketing, CRM, etc. — they act under contract and only process your data per our instructions
Professional advisors: e.g. accountants, legal advisors
Regulators, law enforcement, courts: where required by law or to protect our rights
Other third parties: only with your consent or where necessary to fulfil services (e.g. subcontractors, if relevant)
We require all third-party processors to implement appropriate technical and organisational measures to protect your data.
We do not, as a general rule, transfer personal data outside the UK or European Economic Area (EEA). If we do, we will ensure adequate safeguards (e.g. standard contractual clauses) are in place.
We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
As a guideline:
Enquiry data and communications: retained for up to [X years] (e.g. 3–7 years)
Marketing consent data: retained until you withdraw consent or for a limited period after
Site analytics / logs: retained for [e.g. 24 months] or anonymised
When we no longer need personal data, we will securely delete or anonymise it.
We implement appropriate technical and organisational measures to protect personal data from unauthorised or unlawful processing, accidental loss, destruction, or damage. Examples may include encryption, access controls, secure servers, regular audits, and staff training.
However, no transmission over the internet or system is completely secure. We cannot guarantee absolute security, but we endeavour to protect your data in line with industry standards.
Under UK data protection law (UK GDPR and Data Protection Act 2018), you have a number of rights in respect of your personal data, subject to limitations:
Right of access (Subject Access Request): you can request a copy of the personal data we hold about you
Right of correction / rectification: ask us to correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”): in certain circumstances, ask us to delete your data
Right to restriction: ask us to limit processing temporarily
Right to object: to processing based on legitimate interests or direct marketing
Right to data portability: receive your personal data in a structured, machine-readable form and transmit it to another controller
Right to withdraw consent: where processing is based on consent, you may withdraw at any time
Right to complain to a supervisory authority: in the UK, that is the Information Commissioner’s Office (ICO) (see below)
If you wish to exercise any of these rights, please contact us using the contact details above. We may ask you to verify your identity before fulfilling your request.
If you believe we have not complied with data protection laws, you have the right to lodge a complaint with the ICO:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: https://ico.org.uk/
Telephone: 0303 123 1113
Our Site is not directed to minors (under 18). We do not intend to collect personal data from children. If you believe that we have inadvertently collected data about a child, please contact us, and we will delete it.
We may update this Privacy Policy from time to time (for example, to reflect changes in our practices, new features, or legal changes). When we do, we will post the updated policy on this page with a new “Last updated” date, and, where appropriate, notify you (e.g. through email or site notices).
Please review this Privacy Policy periodically.
This Privacy Policy applies only to personal data collected via our Site or in connection with our services; it does not cover data collected offline (unless otherwise stated)
In the event of any conflict between this Privacy Policy and any other agreement you have with us, the other agreement shall prevail to the extent of the conflict
Nothing in this Privacy Policy shall limit rights which you have under applicable law